What does in stock mean?
In Stock means items with the specified frame and cushion material are available for purchase at our U.S. stores. Only items indicated as In Stock that are purchased on gleesoul.com may be returned. Refer to the Cancellation and Returns portion of this website for all the terms and conditions of a return of an In Stock item.
How will my purchase ship?
That depends on the size and weight of the product. Smaller items will ship UPS or FedEx and larger items will ship with a freight carrier of our choice.
When will my purchase arrive?
On the product page for a given item, under the "Availability" section, there is an estimate of when the order will ship. Any items that are not designated Quick Ship are made to order. As to these special order items, an exact shipping date cannot be determined until the order ships. Once the order is placed we will receive an estimated shipping date from the warehouse based on their current production load and the options specific to your order. This estimated shipping date will be emailed to you. Delivery typically takes 5-10 business days.
What is the product warranty/guarantee policy?
All product warranties and guarantees are extended by GLEESOUL. Please contact us if you encounter any issues.
When will I be notified of my order shipping?
We usually receive tracking information for an order the day after it has shipped and pass that information to you as quickly as we can.
Why did the shipping date change?
All of the dates we give are estimates. The first date you receive will be the general estimate based on our experience with the specific item or warehouses. Once your order enters production we will receive an updated estimate from the warehouses based on their specific items. You may receive an update if there are any unforeseen production delays as well. When the item ships, you will also receive tracking information. We usually receive tracking information the next business day after an order leaves the dock.
Why can’t I get an exact shipping date instead of an estimate?
Any product that is not listed as Quick Ship is made to order. Because of this there are any number of factors that might result in a shipping delay, from mechanical breakdowns in the production line to human error, even to weather temporarily preventing production or shipping.
How do I cancel an order?
The first thing to do is send us an email with all the necessary information stating you wish to cancel your order.
We cannot cancel orders which have been shipped out. In other words, once you receive our shipment notice, the order cannot be canceled. Then please wait for your package to arrive and you may either keep it or contact us for return/exchange.
You will be responsible for the shipping costs required to return the original item to our designated warehouse. In the case of a return, your payment will be refunded to you after we confirm receipt of the item at our designated warehouse.
How do I track my orders?
After the order ships out, you will receive a shipment email with the tracking number provided.
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You can track your order status via Track Order Details.
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If you fail to receive the email or are provided with the wrong tracking number, please send an email to support@gleesoul.com. We will generally get back to you within 24 business hours.